Performance support tools
People can’t remember every bit of information or knowledge, nor should they: the important thing is to know where to look for the answers. High performing organisations utilise every means to maximise employee contribution and are increasingly adopting on-line performance support tools. Performance support tools lead to better levels of service for internal and external customers, whilst motivating employees by building confidence and job satisfaction.
Echelon develops performance support tools that boost employee productivity and underpin right-first-time performance. Just-in-time availability of policies and procedures, reference materials, regulatory frameworks and supporting information ensures consistent application across individuals, teams and locations.
We identify the resources your employees need and design the systems to deliver them. Most of the input material will already exist, although it usually requires editing and repurposing to provide a usable and efficient tool, some may need to be developed from scratch. In either case our sophisticated on-line publishing process delivers quickly and economically. We design with maintenance in mind so content editing and updating is quick and easy, and can be taken in-house if preferred.
Learning topics, including IT systems support, and continuing professional development material can be included to offer employees a comprehensive toolkit.
We develop performance support tools for a wide range of applications, including:
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Policy and procedure
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Regulation
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Employee manual
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Product knowledge
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CPD.
Echelon, Angles House, 210 Sheen Lane, London SW14 8LB; 020 8274 9965